Is letter writing still relevant in today’s digital world of communication?

In today’s fast-paced digital world, the art of letter writing may seem outdated and old-fashioned. However, despite the prevalence of email, messaging apps, and video conferencing, letter writing remains an essential part of effective communication, particularly in business settings. In this article, we’ll explore the reasons why letter writing is so important in business communications.

Letters are formal and structured

writing letters First and foremost, letter writing is a formal and structured way of communicating. In business, there are many situations where informal communication may not be appropriate. For example, when communicating with customers, vendors, or other stakeholders, a formal tone is often necessary to convey respect and professionalism. Letters provide a framework for this formality, providing a clear structure for the message being conveyed. This can be particularly important when dealing with sensitive or complex issues that require careful consideration and attention.

Letters are a tangible record

Secondly, letter writing provides a tangible record of communication. Unlike electronic communications, letters can be physically filed and archived, making them easier to retrieve and reference later on. This can be particularly useful when dealing with legal or contractual matters, where a clear record of communication may be required. Moreover, letters are less prone to being lost, deleted or accidentally discarded, making them a more secure and reliable way of documenting communication.

Letters are thoughtful and deliberate

Another advantage of letter writing is that it allows for more thoughtful and deliberate communication. Unlike other forms of communication, such as email or messaging, letter writing requires careful consideration and planning. This means that the writer has the opportunity to think through their message carefully, to ensure that it is clear, concise, and effective. Additionally, letter writing allows for the inclusion of relevant supporting materials, such as contracts, reports, or other documents, which can help to strengthen the message being conveyed.

Letters build relationships

Furthermore, letter writing is an excellent way of building relationships. In today’s digital age, it’s easy to forget the value of a personal touch. However, letters can provide a unique opportunity to connect with others in a more personal and meaningful way. By taking the time to write a letter, the writer can show that they value the recipient’s time and attention, and that they are willing to invest in building a relationship. This can be particularly important when dealing with clients or customers, where building trust and rapport is essential.

Letters convey sensitive information with feeling

Additionally, letter writing can help to convey complex or sensitive information in a more empathetic way. When dealing with difficult or challenging topics, it can be easy to come across as cold or impersonal. However, by taking the time to craft a carefully worded letter, the writer can demonstrate their understanding and empathy for the recipient’s situation. This can be particularly important in situations where there may be tension or conflict, as it can help to defuse emotions and facilitate a more constructive dialogue.

Letters are a way of standing out in a crowd

Moreover, letter writing can be an effective way of standing out in a crowded marketplace. With so much communication happening online, it’s easy for messages to get lost in the noise. However, by taking the time to write a well-crafted letter, the writer can demonstrate their commitment to quality and attention to detail. This can be particularly effective when trying to make a good first impression, or when looking to differentiate oneself from competitors.

Letters showappreciation and gratitude

Finally, letter writing can be a valuable way of showing appreciation and gratitude. In business, it’s easy to focus on the transactional nature of relationships, and to forget the importance of showing appreciation for the contributions of others. However, by taking the time to write a sincere and heartfelt letter of appreciation, the writer can show that they value and respect the recipient’s efforts. This can be particularly important when dealing with employees or colleagues, where recognition and appreciation can be essential for morale and motivation.

Quick letter writing tips

If you’re new to letter writing, it can be helpful to keep a few tips in mind. Firstly, make sure to use a clear and professional tone, and to structure your letter in a logical and easy-to-follow way. Secondly, be sure to proofread your letter carefully, checking for spelling and grammar errors, as well as any typos or formatting issues. Finally, be sure to follow up on your letter, either with a phone call or a follow-up email, to ensure that your message has been received and understood.


In conclusion, while the art of letter writing may seem outdated, it remains an important part of effective communication in business settings. By taking the time to craft a well-written and thoughtful letter, you can convey your message clearly and effectively, build relationships, show appreciation, and stand out in a crowded marketplace. Whether you’re communicating with customers, colleagues, or other stakeholders, letter writing offers a valuable way of connecting and engaging with others, and should be considered as an important tool in your communication toolkit.

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About Me


I’m Sue and I’ve written all the letters on this website. I hope you’ll find them useful.

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