It's a very sad time at work when a colleague dies, whether it has been expected or whether it's been sudden. The management should always take a lead and write a letter or email announce the death to all staff as soon as possible. Letter or email announcing death of…
When an employee dies whilst in your employment it comes as a great shock and is met with great sadness amongst their colleagues and workmates. At this time it is usual to send condolence letters to the employee's family and also to inform staff of the death. These are difficult…
When a delivery is later than you expected or you were told it would arrive, there is no legal recourse unless you used the words 'time is of the essence' in the original order. Writing a friendly but firm letter or email in the first instance instance is the best…
Carriage charges can be one of the most commonly disputed items between supplier and purchaser. If you receive goods which include a charge for delivery that you did not expect, then contact the supplier as soon as possible to query it. Letter disputing a carriage charge on a delivery -…
It is a fairly common occurrence to receive the wrong goods in a delivery. Here is a letter you can use to inform the company what has happened and to ask for a credit note to offset against the invoice for the incorrect items. Letter requesting credit note for wrong…
When you place an order with a supplier, they will furnish you with the terms and conditions under which they will supply your goods. Read these carefully and make sure you query any you do not agree with, before confirming your order. If these are not clarified at this point…
A promissory note is a written document laying out the terms upon which a loan will be paid back. These are usually informal loans between friends and family, but can also be between businesses and customers although this is less common as formal documents are more often signed in these…
Public holidays such as Christmas and Thanksgiving, are a good time to write to or email your customers to wish them well and thank them for having purchased from you in the past. Not only does it engender goodwill, but it's also an opportunity to remind them about your company.…
When a valued employee requests an early pay rise, they have usually been thinking about asking for several weeks. A good request contains plenty of information as to why they think they are entitled to more money. If you tend to agree that they have a case, then invite them…
With more and more employees having access to social media during work time, whether for work purposes or on a private basis, it's a good idea to make sure all staff are aware of their obligations as an employee when posting or joining in conversations to ensure the reputation management…
