As a business you will routinely receive requests for your wholesale price list. It helps to have a colour brochure with a price list insert which will save expensive reprinting costs when prices change. This will usually be all the customer requires at this time. Your brochure or letter should…
When a customer complains that their parcel has not been delivered and you have paid a carrier (delivery company) to deliver it, the onus is on you to check on its whereabouts with the carrier. As soon as you paid the carrier, you entered a contract with them to deliver…
When you make arrangements to deliver goods to a customer, it is best to choose a reliable delivery / courier company and purchase their delivery insurance at the same time. This usually adds very little to the total cost but adds peace of mind, because if for any reason, the…
Late paying clients are unfortunately a fact of business life, but there are ways of chasing your overdue money politely and effectively. Don't forget it's YOUR money, you have supplied goods or services that you haven't yet been paid for, so don't be afraid to pursue the matter as far…
When you have made the decision to offer someone a job in your company you should always make the offer 'subject to satisfactory references.' You should then immediately contact the people listed by the applicant in their job application form to request a reference. You should NEVER request references before…
You are entitled to reject goods at the point of delivery for fair reasons. The following letters address two of them: Faulty or defective goods Late delivery when a specified date was required Letter rejecting delivered goods - Sample 1: [Suppliers address] [Date] Dear [Supplier], Order no FGD17854 Today your…
It is an offence to present a check (cheque) for payment when there are insufficent funds in the bank account to cover the amount to be paid. There will be occasions when you will submit a check froma customer to your bank in good faith, only to have it dishonoured…
Everyone likes to be praised for something they have done well. Surveys have shown that one of the things an employee values the most is an acknowledgement when they have done good work. A simple thank you is normally enough but when they have done something above and beyond what…
