With more and more employees having access to social media during work time, whether for work purposes or on a private basis, it's a good idea to make sure all staff are aware of their obligations as an employee when posting or joining in conversations to ensure the reputation management…
It is an honour to be invited to speak at an event, but there will be times when you are unable to attend. It is best to let the event organiser know as soon as possible that you will not be available so they can have ample time to invite…
Most employers review their staff's salaries on an annual basis and make the decison as to whether to increase them or not then. When the decision has been made for an increase, a letter directly to the member(s) of staff concerned is a formal way of conveying the good news.…
As a business you will routinely receive requests for your wholesale price list. It helps to have a colour brochure with a price list insert which will save expensive reprinting costs when prices change. This will usually be all the customer requires at this time. Your brochure or letter should…
When a customer complains that their parcel has not been delivered and you have paid a carrier (delivery company) to deliver it, the onus is on you to check on its whereabouts with the carrier. As soon as you paid the carrier, you entered a contract with them to deliver…
When you make arrangements to deliver goods to a customer, it is best to choose a reliable delivery / courier company and purchase their delivery insurance at the same time. This usually adds very little to the total cost but adds peace of mind, because if for any reason, the…
Late paying clients are unfortunately a fact of business life, but there are ways of chasing your overdue money politely and effectively. Don't forget it's YOUR money, you have supplied goods or services that you haven't yet been paid for, so don't be afraid to pursue the matter as far…
When you have made the decision to offer someone a job in your company you should always make the offer 'subject to satisfactory references.' You should then immediately contact the people listed by the applicant in their job application form to request a reference. You should NEVER request references before…
Writing a letter inviting a guest speaker to a business event is a subtle mix of flattery and facts in order to entice your chosen guest to want to come to your event. If you have a budget to pay them it may be a simpler task, but if not,…
