Sample 1:
[Date]
Dear [Name of Recipient],
Thank you for the letter that you sent us, addressing the concerns for your order that has not yet arrived. We are currently contacting the shipping agent for possible problems that have occurred during the shipment.
We decided to send you another package today so it will be received earlier than expected. We will try to reach out to the shipping company to cancel the first shipment, but if it happens that the first one has arrived in your doorstep, you can call the toll-free number attached on this letter and we will be scheduling a pick up on the items.
Please accept our apology and thank you for your continuous support.
Sincerely yours,
[Name of Sender]
[Title]
[Email]
Sample 2:
[Date]
[Name of Company]
[Address]
[Zip Code]
Dear [Name of Recipient],
We received your letter that the merchandise that we shipped on [Date] has not yet arrived. As of now, we are still in contact with the shipping company and we are still waiting for their response on the missing cargo.
In the mean time, we are fixing a new shipment on [Date] and you will receive it on or before [Date]. If it happens that the first shipment was sent to you, we placed the number of our company below so you can call us. We will be sending a pickup truck immediately to get the items.
We are very sorry for the inconveniences that this incident may have caused you and thank you for your continuous support to our company.
Sincerely yours,
[Name of Sender]
[Title]
[Phone Number]
Sample 3:
[Date]
Dear [Name of Customer],
We are very sorry if there are any delays on the shipment of the products that you ordered on [Date]. We listed down all the products that you ordered below for clearance:
[List of Products]
We are arranging a reshipment of these products on [Date] so you should expect it within 5 to 7 days. The shipping contractor of the first shipment is still tracing the products that we have sent to you so there is a possibility that it would still be delivered to your address. If it happens that both products are delivered to you, please call the hotline [Number] so we can arrange a pick up for the products.
Thank you for your patronage and sorry for the inconvenience.
Very Truly Yours,
[Name of Recipient]
[Title]
[Email]
About