Sample letter requesting a credit note for wrong items received

Sample letter requesting credit note for wrong item received

It is a fairly common occurrence to receive the wrong goods in a delivery. Here is a letter or email you can use to inform the company what has happened and to ask for a credit note to offset against the invoice for the incorrect items.

You might also like our Letter to return incorrect items delivered

Letter requesting credit note for wrong items received – sample 1

[Supplier company’s name]
[Supplier company’s address]


Re: Invoice no: 123456

Dear [contact name],

We have received your invoice no: 123456 in the amount of [amount], however the goods sent relating to this invoice were items supplied in error. I understand the items we ordered were actually out of stock in your warehouse at the time.

We would be grateful if you would arrange for us to have a credit note for the full amount of this invoice [amount].

Your sales department have been informed of the incorrect goods and they are currently awaiting collection by you  from our [warehouse /premises /shop etc].

All other invoices will be settled as usual during our next payment run on the [date].

Thank you for your help,

[your name]
[your position]
[your email]

About Me


I’m Sue and I’ve written all the letters on this website. I hope you’ll find them useful.

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