It is a fairly common occurrence to receive the wrong goods in a delivery. Here is a letter or email you can use to inform the company what has happened and to ask for a credit note to offset against the invoice for the incorrect items.
You might also like our Letter to return incorrect items delivered
Letter requesting credit note for wrong items received – sample 1
[Supplier company’s name]
[Supplier company’s address]
Re: Invoice no: 123456
Dear [contact name],
We have received your invoice no: 123456 in the amount of [amount], however the goods sent relating to this invoice were items supplied in error. I understand the items we ordered were actually out of stock in your warehouse at the time.
We would be grateful if you would arrange for us to have a credit note for the full amount of this invoice [amount].
Your sales department have been informed of the incorrect goods and they are currently awaiting collection by you from our [warehouse /premises /shop etc].
All other invoices will be settled as usual during our next payment run on the [date].
Thank you for your help,