When you receive an order from a customer it is good practice to acknowledge and accept the order under the terms specified beforehand. That way there can be no misunderstanding or queries at a later date.
Letter to acknowledge and accept order – sample 1
[Your business name]
[Your business address]
Dear [customer name]
ORDER No: [number]
Thank you for your letter dated [date]. We were very pleased to receive your order and can confirm we can supply you with the goods at the prices and terms previously stated.
We have passed your order onto our warehouse where it will be prepared for despatch as soon as possible. You will receive a [letter / email] once it has been despatched, notifying you of the expected delivery date.
We hope you will be pleased with your goods.
Please feel free to contact me directly if you need any further help or informatiom.