Public holidays such as Christmas and Thanksgiving, are a good time to write to or email your customers to wish them well and thank them…
Category: letters to customers
Letter replying to request for wholesale price list
As a business you will routinely receive requests for your wholesale price list. It helps to have a colour brochure with a price list insert…
Sample reply letter to customer complaint of goods not delivered
When a customer complains that their parcel has not been delivered and you have paid a carrier (delivery company) to deliver it, the onus is…
How to deal with late paying customers
Late paying clients are unfortunately a fact of business life, but there are ways of chasing your overdue money politely and effectively. Don’t forget it’s…
Sample letter for notice of dishonoured check (cheque)
It is an offence to present a check (cheque) for payment when there are insufficent funds in the bank account to cover the amount to…
Sample letter to acknowledge a payment
When you are allowing a customer (or friend or relative), to pay for goods or repay a loan on a monthly (or similar interval) basis,…
Sample denial or refusal of request for extension of time
There will be times when a customer asks for an ‘extension of time’ to make a payment on an agreed loan payment shcedule. It is…
Sample Notice of Inability to Ship
Regrettably there will be times when you are unable to deliver goods to a customer on the date you specified. Make sure you contact them…
Sample letter to announce a new business opening
When you are ready to open a new business it’s common to send out a mass mailing (or circular) to as many potential customers as…
Sample letters for repair estimate
When a customer asks for a quote to repair something, you can supply just that – an estimate. It is not a legally binding document…
