This is the final stage in the six step process to recover outstanding debts from your customer. Make sure you have followed the procedure before…
Category: letters to customers
Sample letter notifying customers of a discontinued product
When you discontinue a product you should let your customers know as soon as possible either by letter or email. The letter should contain details:…
Sample letter informing customers about closure of business
What to include in a business closure letter: The date when you know for certain that you will cease trading As much notice as possible…
Sample Christmas letters to customers
Public holidays such as Christmas and Thanksgiving, are a good time to write to or email your customers to wish them well and thank them…
Letter replying to request for wholesale price list
As a business you will routinely receive requests for your wholesale price list. It helps to have a colour brochure with a price list insert…
Sample reply letter to customer complaint of goods not delivered
When a customer complains that their parcel has not been delivered and you have paid a carrier (delivery company) to deliver it, the onus is…
How to deal with late paying customers
Late paying clients are unfortunately a fact of business life, but there are ways of chasing your overdue money politely and effectively. Don’t forget it’s…
Sample letter for notice of dishonoured check (cheque)
It is an offence to present a check (cheque) for payment when there are insufficent funds in the bank account to cover the amount to…
Sample letter to acknowledge a payment
When you are allowing a customer (or friend or relative), to pay for goods or repay a loan on a monthly (or similar interval) basis,…
Sample denial or refusal of request for extension of time
There will be times when a customer asks for an ‘extension of time’ to make a payment on an agreed loan payment shcedule. It is…
