Public holidays such as Christmas and Thanksgiving, are a good time to write to or email your customers to wish them well and thank them for having purchased from you in the past. Not only does it engender goodwill, but it's also an opportunity to remind them about your company.…
As a business you will routinely receive requests for your wholesale price list. It helps to have a colour brochure with a price list insert which will save expensive reprinting costs when prices change. This will usually be all the customer requires at this time. Your brochure or letter should…
When a customer complains that their parcel has not been delivered and you have paid a carrier (delivery company) to deliver it, the onus is on you to check on its whereabouts with the carrier. As soon as you paid the carrier, you entered a contract with them to deliver…
Late paying clients are unfortunately a fact of business life, but there are ways of chasing your overdue money politely and effectively. Don't forget it's YOUR money, you have supplied goods or services that you haven't yet been paid for, so don't be afraid to pursue the matter as far…
It is an offence to present a check (cheque) for payment when there are insufficent funds in the bank account to cover the amount to be paid. There will be occasions when you will submit a check froma customer to your bank in good faith, only to have it dishonoured…
When you are allowing a customer (or friend or relative), to pay for goods or repay a loan on a monthly (or similar interval) basis, make sure you record each payment so there are no misunderstandings in the future. It protects both the seller/lender and the borrower. Letter acknowledging payment…
There will be times when a customer asks for an 'extension of time' to make a payment on an agreed loan payment shcedule. It is up to you as the lender to decide if you are prepared to make that concession. There willl sometimes be extenuating circumstances where you will…
Regrettably there will be times when you are unable to deliver goods to a customer on the date you specified. Make sure you contact them as soon as you know there will be a delay so the customer can make other arrangements if they need to. If you tell them…
When you are ready to open a new business it's common to send out a mass mailing (or circular) to as many potential customers as possible announcing the opening, and inviting people to visit. Remember, people are busy and most won't take the time to read a long winded announcmenet…
When a customer asks for a quote to repair something, you can supply just that - an estimate. It is not a legally binding document and you can change the amount if you find there is significantly more work to be done, or parts needed, than you first thought. However…
