Sample letter rejecting delivered goods

Letter rejecting delivered goods – Sample 1:

[Suppliers address]

[Date]

Dear [Supplier],

Order no FGD17854

Today your carrier attempted a delivery of [list goods ordered] as per our order no. FGD17854,

However on inspection of the goods we realised that [list reason for rejection – goods not the same as the original samples, some faulty items etc], so we therefore refused to accept the delivery and the carrier was instructed to return the goods to you.

We look forward to receiving the correct replacement items as soon as possible. Please would you acknowledge receipt of this letter and confirm the delivery date for the replacement order.

Yours Sincerely,

[Name of Sender]
[Title]
[Email]

 

Letter rejecting delivered goods – Sample 2:

[Date]

Dear [Name of Supplier],

We decided to reject the goods that you sent us because of several reasons.

First, the products are defective. You sent some sample products before and it was great and it is the reason we decided to order from you. However, the products that you sent were defective.

We also wanted to note the order was extremely late. We already ordered from another source because we are expecting the items to arrive on [Date]. It was more than a week late on the agreed date. We didn’t have the time to send you a message and we ordered to another source.

We are expecting a lot from your company as you have a good track record. We wanted to know what happened and we also demand an explanation. Above anything else, please issue a refund on the goods and please retrieve the rejected goods on the address given to you.

Thank you for your cooperation.

Sincerely Yours,

[Name of Sender]
[Title]
[Email]

 

 

Sample 3:

 

[Date]

Dear [Supplier],

We are rejecting the goods that you sent on [Date] after checking everything on the box. Most of the items are already damaged so we decided to reject the rest of the items.

We also attached some of the issues that our Quality Control team found on the products. We are expecting that you will deal with this problem immediately. We would like to have a replacement of these items within 10 days since we will be using them in the development of a new product.

Please send us a message immediately so we can deal with the problem right away. Thank you for your cooperation.

Sincerely,

[Name of Sender]
[Title]
[Email]