The moral of this is to check the goods thoroughly as soon as you receive them and use them in the manner they’re intended within a few days of receipt so you can ensure everything is working correctly. That way you can apply for a refund within a short space of time which should satisfy the laws in most countries.
Before writing your letter, it is a good idea to not only check the consumer laws in your country but to also read the fine print in the documents or invoice that accompanied the product. The company’s website usually has a page on how to ask for a refund. This will give you the information you need to write a compelling letter to request your refund.
The following sample letter should be expanded upon to include the research you have carried out.
Letter requesting a full refund – Sample 1:
[Name of Company]
To whom it may concern,
I would like to ask for a full refund for the [Name of Product], that I bought from your company last [Date of Purchase].
The reason I am requesting a refund is because [Give the reason you are not happy with the product. Does it look different to the picture advertsing it, did it not switch on, were pieces missing etc]
I’ve read your terms and conditions and am aware that I am entitled to a full refund in these circumstances. I attach the receipt of my purchase in this letter as proof that it was purchased from your company.
I look forward to receiving a prompt refund.