What to include in a business closure letter:
- The date when you know for certain that you will cease trading
- As much notice as possible so your customers can find an alternative supplier
- Include a date after which you will not be accepting any more orders
- An explanation as to why you are closing (optional)
- Thanks for their custom
Letter informing customers about closure of business – sample 1
[Customer’s business name]
[Customer’s business address]
Dear [Customer name]
It is with regret that I must inform you that [company name] will cease trading on [date]. This decision has been taken predominantly due to [state reason here e.g. increased competition from overseas where lower production costs mean we are no longer able to remain competitive on price].
However, we do intend to honour all of the existing orders which have been placed over the past month and if you are awaiting delivery of a particular order, you will still receive it within the next 14 days.
Our customer service centre will remain fully operational until 5.30pm on our last day of business [date], so if you have any enquiries about your order or require any further information or assistance, please do not hesitate to contact us on the above telephone number.
On behalf of [company name], I would like to take this opportunity to thank you for your loyalty in choosing us as your preferred supplier for the past [number] years it has been a pleasure to do business with you.