Sample letter informing customers about closure of business

What to include in a business closure letter:

  1. The date when you know for certain that you will cease trading
  2. As much notice as possible so your customers can find an alternative supplier
  3. Include a date after which you will not be accepting any more orders
  4. An explanation as to why you are closing (optional)
  5. Thanks for their custom

Letter informing customers about closure of business – sample 1

[Customer’s business name]

[Customer’s business address]


Dear [Customer name]

It is with regret that I must inform you that [company name] will cease trading on [date]. This decision has been taken predominantly due to [state reason here e.g. increased competition from overseas where lower production costs mean we are no longer able to remain competitive on price].

However, we do intend to honour all of the existing orders which have been placed over the past month and if you are awaiting delivery of a particular order, you will still receive it within the next 14 days.

Our customer service centre will remain fully operational until 5.30pm on our last day of business [date], so if you have any enquiries about your order or require any further information or assistance, please do not hesitate to contact us on the above telephone number.

On behalf of [company name], I would like to take this opportunity to thank you for your loyalty in choosing us as your preferred supplier for the past [number] years it has been a pleasure to do business with you.

Yours sincerely,

[your name]

[business title]