When you are ready to open a new business it’s common to send out a mass mailing (or circular) to as many potential customers as possible announcing the opening, and…
Category: letters to customers
Sample letters for repair estimate
When a customer asks for a quote to repair something, you can supply just that – an estimate. It is not a legally binding document and you can change the…
Sample special discount offer letter or email
Special discount events are a great way of rewarding loyal customers and also engendering customer loyalty. As such make sure that you address the letter / email personally. The only…
Grant of Permission for Extension of Time
There will be times when a customer asks for an ‘extension of time’ to make a payment on an agreed loan payment schedule or on a due invoice. It is…
Sample Apology for Delay of Refund
When you discover a mistake, it’s best to make an apology admitting liability and then put it right as soon as possible. Telling a customer why the refund was delayed…
Sample Confirmation of Purchase Agreement
Once your customer has agreed verbally to purchase items from you it is good practice to then send a letter confirming the terms and conditions of the sale. That way…